Customer Service Advisor - Three UK

Capita Customer Management
Up to £16,993 per annum
05 Dec 2017
10 Dec 2017
Contract Type
Full Time
Capita Customer Management is recruiting Outstanding Customer Relations Advisor for a leading Telecoms provider, Three UK. The salary for this role is £16,993 and we have start dates through out January. At Capita Customer Management we work in Partnership with a leading Telecoms provider, Three UK, who are committed to improving their customer's experience. In a fast-paced and dynamic customer service centre, based in Glasgow Skypark, you'll play an integral part in the consistent delivery of a professional, reliable and personal service which ensures the customer experience is the very best it can be. The role of Customer Relations Advisor requires a strong, confident and passionate individual who can deliver high quality service leaving Three customers with an experience that they will want to go away and share with their friends. We are looking for someone to be a brand ambassador, bringing the Three product to life, whilst being a people person with a warm and friendly manner and willing to go the extra mile to exceed customer expectations. Key responsibilities; Responsible for managing customer complaints Excellent time management skills Able to multi-task, and think on your feet Comfortable working between multiple systems Being able to problem solve Our full induction training programme will help to enhance your existing skills as well as provide you with the tools and confidence to be successful within this role of Customer Relations Advisor. By working in Partnership you'll contribute to our business success, and be at the heart of what we do at Capita.