Senior IT Technician
The successful candidate will work in a small team which supports all of the IT used across both the Senior and Junior schools and so a typical day will involve supporting a wide range of systems and users.
A key element of the role will be the provision of high quality 1st and 2nd line support to colleagues across both our Senior and junior sites using our helpdesk software to record, manage and track the requests you receive. The nature of the team means that the successful candidate will be able to, and will be expected to, gain experience of all of the systems supported on site. Additionally, the role will involve a specific responsibility for supporting and assisting in the development of key technology solutions. As well as providing user support the successful candidate will need to be able to identify opportunities to improve existing processes and to work alongside end users to manage configuration and to create workflows.
Working hours are generally 7.5 hours between 8.00 am to 6.00 pm Monday to Friday with a 60 minute break for lunch. There may be an element of flexible working as part of a team to cover the longer than normal office hours.
- Lead expert / coordinator in specific key service areas such as Firefly, Office 365, printing, etc. These will include assistance of design, implement, troubleshoot, analyse and maintain phases
- To investigate reported software failure and to take the appropriate action to rectify the problem.
- Assist in the planning and delivery of any ongoing or new IT projects
- To complete minor repairs to equipment and cabling where the fault is obvious; to provide on-the-spot advice to other members of staff regarding such matters, to ensure maximum availability and usage of equipment.
- To provide in-class support to teaching staff using the IT suites or other IT equipment.
- To set up new items of hardware and install new software packages.
- To maintain an inventory of equipment.
- Disseminate best practice and knowledge amongst the team and ensure helpdesk/system documentation is adequately recorded in accordance with policy and procedures.
- To provide Firefly and Office 365 support for teaching and support staff
- To help develop and support IT projects within the school.
- To attend, as required, promotional events of the school including Open Morning.
- To follow all school procedures, e.g. Health & Safety, Equal Opportunities.
- To undertake personal professional development and respond to the changing needs of the job. The Grange School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a DBS check.
Knowledge Skills and Competences:
- Very good knowledge of Microsoft networking
- Good knowledge of Windows Server management (2008 2012 2016)
- Good Knowledge of Active Directory and group policies
- High level of knowledge and understanding of systems
- Excellent written and verbal communication skills
- Ability to prioritise and manage own work load
- Able to communicate effectively with pupils, staff and 3rd parties
- Able to problem solve
- Enthusiastic learner who can quickly adapt to new technologies
- Experience of offering 1st line and 2nd line IT support
- Experience with Office 365 Solutions
- Office 365 Management
- HP networking experience
- Windows 7, Windows 10
- Exchange Server 2010 (or greater)
- HP or alternate unified storage system experience
- Strong analytical skills
- Server virtualisation and virtual desktop environments
- Competence in a managed wireless provision - such as Meru, Aerohive or Netgear
- SQL Server
This job was originally posted as www.totaljobs.com/job/77752912