IT Technician Apprentice

QA Ltd
West Bromwich
£6825 per year
22 Nov 2017
04 Jan 2018
Contract Type
Full Time

A managed ICT organisation based in Aldridge are currently seeking a confident and ambitious individual for an IT Support apprenticeship role. An ideal candidate will be confident, punctual and willing to learn. If IT is a career for you then look no further! Don't miss out on this opportunity.

This company have a professionally qualified team who work closely with their clients to develop, implement and deliver integrated ICT Services.

You will be given lots of support and there is a lot of room for progression.

Key Responsibilities:

  • Troubleshoot 1st Line IT issues and requests by telephone, email, remote access and occasional on-site visits.
  • Work on the helpdesk receiving telephone and email requests from clients as well as making call-backs.
  • Proactive maintenance of backup, anti-virus and software and hardware updates for client networks
  • Liaise with third party suppliers such as ISP's and vendors on a daily basis
  • Providing a very high level of customer service to our clients
  • Potential for involvement in solution design and project implementation in consultation with clients and colleagues
  • Familiarise yourself with, and comply with our IT services, systems, policies and procedures as well as contractual and legal obligations. These will form and dictate a large part of your employment with us
  • Undergo and pass an enhanced security clearance
  • Comply with our Information Security and Quality Management procedures
  • Protect IT services and systems, internally and customer. Any vulnerabilities you become aware of must be reported to the Technical Manager.

Required Skills:

  • Excellent communication skills both verbal and written.
  • Good organisation skills and willing to learn.
  • Confident and assertive
  • Ability to work well in a team environment.

Benefits & Future Prospects:

  • Full time role at the end of the apprenticeship programme with the opportunity to progress onto a level 4.
  • For a successful candidate there will be a salary increase after 6 months.

Additional Information:

  • 37.5 hours a week on a rota basis 08:00- 16:30 09:00-17:30 09:30-18:00

Important Information

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

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