1st Line Support

Concept Information Technology Limited
£18k - 20k per year
22 Nov 2017
14 Dec 2017
Contract Type
Full Time

1st Line support Engineer - Oxford - Salary: 18-20k

I have an exciting opportunity to work within a Retail IT business, providing 1st line IT support in the Oxford area. This role will be working with Microsoft Active Directory as well as other technologies and having a working knowledge of supporting IT hardware i.e: printers, desktops, laptops etc would be an advantage.

*A chance to be part of a great working environment with the prospects to grow and strengthen your skills. If you want to climb the ladder in IT within a fast growing business, this could be the role for you!*

Job purpose:
Working in a team, providing IT support, the role will be phone and remote support based.

Key responsibilities:
The role is split into three areas.
1. Taking calls on the helpdesk via or ticketing system/email or phone and
working to complete tickets to resolution
2. Scheduling the field engineers for site visits.
3. Hardware repairs
In addition to undertaking the duties as outlines above, you may be required to undertake other duties, within reason, that may be required of you.


  • Experience in a 1st line support role
  • Ability to use remote support applications
  • Excellent communication skills and phone manner
  • Experience of Active directory
  • Basic understanding of networking technologies

Working hours:
This role would be normal working hours of Monday to Friday 8-5 or 9-6 and the candidate would be required to be flexible as the occasional weekend might need to be covered. In addition, 8 bank holidays will need to be worked and becuase of this, there will be 28 days of holiday as well as TOIL.

Please get in touch if you are interested:

Sophie Mills - IT recruitment specialist - ********************************** -


1st Line support Engineer - Oxford - Salary: 18-20k

This job was originally posted as www.jobsite.co.uk/job/959596497