Commercial Account Handler
Our client is a national broking organisation and is continuing their branch expansion with recruitment of a Commercial Insurance Account Handler . The role of the Account Handler is to provide office based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal.
The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. The role will be to deputise for the Account Handler Team Leader as required in the day to day running of the team.
Ensure the smooth running of assigned portfolio on a day to day basis
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate
Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
Prepare template client reports as request by Account Executive
Resolve any identified discrepancies in provider documentation before sending to clients
Candidates should come from a commercial insurance background, either within a broker or insurer environment, have a strong technical bias and good market understand. Attention to detail and thoroughness are also key.
We endeavour to notify candidates on the outcome of their application. However, due to the volume of responses that we receive we cannot always guarantee this. If you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion.