Software Support Analyst (Cloud Computing, London)

Verticality Ltd
London (Greater)
£30000 - £40000 per annum, Benefits: Bonus + Benef
01 Dec 2017
08 Dec 2017
Contract Type
Full Time
Software Support Analyst (Cloud Computing, London)

Salary: £30 - £40K Basic (DoE) + Excellent Benefits

Location: London, central

Customer focussed software product support analyst required by global software company to work from their London based offices.

Are you a confident speaker, with the personality and professionalism, to have real enthusiasm for working with a wide variety of people, and have the ability to be calm and patient under pressure?

We have need for a dedicated product support specialist to take the reins of providing dedicated platform support to the customer base - you`ll have that special blend of excellent customer service, combined with an inquisitive, technical nature to really get to the bottom of issues. Strong troubleshooting is a must.

Working as the 1st line of customer & software Product support, you will be exposed to a wide range of technologies & industries.

In return, you will join a global, well established, very modern & progressive software company who work at the forefront of Cloud Computing. We are the software company - so it`s a vibrant technical & creative environment. No reseller, or partner, or service provider here.

Up for the challenge?

See if you have some or most of the below skill set & then give me a call.

- Technical expertise shall include experience with Microsoft Windows, Common internet browsers, Cloud Computing (SaaS) with either Client Server or web-based applications, experience with standard off-the-shelf applications software, operating systems (Windows and Linux) and Networking.

- Exposure to web based applications and Linux systems is preferable but not essential.

- Device Knowledge around - Desktop PC /Mobile Android and iPhone Devices.

- Proven experience as customer support for a technology company.

- Excellent knowledge of windows services, operating systems, networks, servers, and databases.

- Networking and software applications knowledge.

- Written and verbal communication skills to a very high standard with positivity & proactive-ness at all times.

- Coding experience a plus (example: JavaScript, CSS, HTML; common in-browser scripting skills for troubleshooting)

- Ideally, a Bachelor`s Degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, etc.)

Keywords: Technical support Engineer, application Support Engineer, Software support analyst, SaaS, Cloud computing, Product Support Analyst, Product support specialist, Javascript, CSS, HTML, Azure, AWS, London.
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