Trainee Credit Controller / Administrator

CV Recruitment Limited
Up to £16K
21 Nov 2017
04 Jan 2018
Contract Type
Full Time

Trainee Credit Controller / Administrator


Full Time ? Permanent

Up to £16,000

Working for an award winning telecommunications company, based in the centre of Crewe,

You will be responsible for pro-actively contacting customers by telephone, email and letter to collect payments

Negotiating re-payment plans and meeting cash and debtor monthly targets set by the business is required, so an excellent work ethic and organisational skills are essential

Skills & Attributes

  • We are looking to develop and provide training as an entry level position
  • If you have a passion to work in an office environment
  • Comfortable in dealing with resilience, debt related customer service
  • Numerate, accurate with excellent organisational skills
  • Exceptional communication and negotiation skills, proven in previous roles
  • Must be able to provide accurate reports, so good mathematical knowledge
  • Excellent work ethic
  • Competent using a range of programs e.g. Work, Excel, Outlook
  • Experience dealing with customers

The Role:

  • Provide regular updates to Dept Manager via End of Day reports
  • Ensure activity and productivity is achieving set monthly measures
  • Prioritise debts in order of size and importance using initiative to demonstrate the value and benefit to the company
  • Demonstrate excellent work ethic
  • Effective management of client data
  • Ensure that debts are collected in a timely manner
  • Meet cash & debtor monthly targets set by the company
  • Use email, letters, and telephone
  • Contacting debtors to ensure payment of outstanding invoices
  • Regularly make contact with customers to ensure all relevant debts are managed as necessary
  • Deal with internal queries about payments
  • Ensuring customers pay on time and negotiating re-payment plans
  • Handle disputed bills and negotiate to bring payment within the agreed terms
  • Provide accurate advice on billing queries
  • Respond promptly and completely to both client and internal enquiries
  • Keep a detailed record of all communication with the customer

The Hours

  • Monday to Friday 8:30am ? 5pm

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