An excellent opportunity to join an established client in the Fintech sector, working with the Support Team, providing software support and basic training to users of their software. This is a prospect to join an award winning organisation that fully support their employees and encourage learning and career development.
If you have a background in client application support, this would be considered highly beneficial.
Your responsibilities will include:
? Help desk support ? answering support calls from clients and processing support emails.
? Logging calls on internal system, using own initiative and taking ownership of queries.
? Investigating and resolving queries, seeing through to completion.
? Liaising with relevant teams on the resolution of queries.
? Testing new software functionality developed and assisting the quality assurance process.
? Creating and reviewing help files to assist clients using the system.
? Liaising with the Account Management Team and other key members of staff on improving business processes and client liaison.
? Assisting with remote telephone training for new users, when applicable.
? General administrative duties.
Skills and knowledge required:
? Help desk support experience required, ideally in client application support, although strong experience in other areas may still be considered.
? Previous experience in the financial services industry is a distinct advantage.
? Excellent customer relationship skills essential.
? Proven good computer skills essential, including knowledge of the Microsoft Office suite.
? Motivated individual with good time management and prioritisation skills.
? Ability to work in a very busy environment.
? Excellent attention to detail.
? Excellent telephone manner.
? Good communication skills, both oral and written.
? Database understanding/awareness. Preferred: Advanced Excel, SQL, Knowledge of ?Splunk? would be a distinct advantage.
? Understanding or exposure to Intelligent Office would be advantageous but not a prerequisite.
In return you will receive a competitive salary, training + benefits. For immediate consideration, please submit your CV.
This job was originally posted as www.jobsite.co.uk/job/959587375