Support Analyst

3c Resource Limited
Kingston Upon Thames
£25,000 - £30,000
21 Nov 2017
04 Jan 2018
Contract Type
Full Time

An excellent opportunity to join an established client in the Fintech sector, working with the Support Team, providing software support and basic training to users of their software. This is a prospect to join an award winning organisation that fully support their employees and encourage learning and career development.

If you have a background in client application support, this would be considered highly beneficial.

Your responsibilities will include:

? Help desk support ? answering support calls from clients and processing support emails.

? Logging calls on internal system, using own initiative and taking ownership of queries.

? Investigating and resolving queries, seeing through to completion.

? Liaising with relevant teams on the resolution of queries.

? Testing new software functionality developed and assisting the quality assurance process.

? Creating and reviewing help files to assist clients using the system.

? Liaising with the Account Management Team and other key members of staff on improving business processes and client liaison.

? Assisting with remote telephone training for new users, when applicable.

? General administrative duties.

Skills and knowledge required:

? Help desk support experience required, ideally in client application support, although strong experience in other areas may still be considered.

? Previous experience in the financial services industry is a distinct advantage.

? Excellent customer relationship skills essential.

? Proven good computer skills essential, including knowledge of the Microsoft Office suite.

? Motivated individual with good time management and prioritisation skills.

? Ability to work in a very busy environment.

? Excellent attention to detail.

? Excellent telephone manner.

? Good communication skills, both oral and written.

? Database understanding/awareness. Preferred: Advanced Excel, SQL, Knowledge of ?Splunk? would be a distinct advantage.

? Understanding or exposure to Intelligent Office would be advantageous but not a prerequisite.

In return you will receive a competitive salary, training + benefits. For immediate consideration, please submit your CV.

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