Key Accounts Co-ordinator

Location
Salford
Salary
£18000 - £20000 per annum
Posted
07 Dec 2017
Closes
04 Jan 2018
Ref
00076630
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is looking to recruit a Key Accounts Co-ordinator.

Responsibilities:

- Responsible for the correct and efficient operation of the documentation, communication and customer liaison relating to Key Accounts customers within the service business
- To deal with Key Account customer queries/enquiries/instructions over the phone in a polite and efficient manner, keeping an accurate record and dealing with or passing on questions in an efficient manner
- To maintain and update Key Account customers IT reportage systems where required
- To use initiative in dealing with Key Account customers and Service Centre personnel
- To co-ordinate all relevant paperwork to enable the processing of documentation as quickly and efficiently as possible and to ensure customer satisfaction
- To carry out documentation updating and processing to achieve the desired up-date of the business and customer systems
- To ensure internal and customer records are maintained in a manner satisfactory for audit purposes
- Photocopying as necessary to maintain detailed site maintenance documentation
- Attend scheduled internal and external key account meetings
- To maximise co-operation between all service personnel dealing with key account customers promoting an efficient and pleasant working environment

Skills Required:

- Ability to work confidently unsupervised
- Computer literate (with relevant qualifications)
- Capable of running small administration projects, through data collection from national branches and the Key Account customer
- Good communication skills with both internal and external stakeholders
- Excellent customer service

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