IS Analyst

Pertemps Contract Team
£13.5 per hour
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
A fantastic opportunity is available for an IS Analyst at a large utility company in Warwick, we are looking for employees to join our expanding team who show commitment and dedication to providing an excellent service to customers as well as being tenacious and methodical at all times.

Job Purpose:

Responsible for monitoring ticket queues and ensuring tickets are correctly routed.
Responsible for monitoring tickets throughout the incident lifecycle and intervening to avoid process or quality breaches.
Responsible for analysing and verifying ticket quality via random sampling and other means.
Responsible for accepting, updating, assigning and closing the tickets based on the updates received from Avanade managed service
Reporting to the incident manager the hourly status of the operation, escalating issues as required.
Supporting the incident manager in implementing change to deliver benefits to the end user via process and working practice improvements.
Responsible for some reporting of ticket volumes when required

Experience Required:

Experience of incident management and ITIL service operations.
At least 1 years' experience working in an incident management team or service operation environment.
Demonstrable ability to work accurately, efficiently and in a timely manner without supervision.
A swift worker who is able to cope with high volumes of work, completing tasks within the allotted time.
Ability to analysis data, act on findings and co-ordinate with support teams and report back on status and progress
ITIL Qualification in relevant discipline/s desired.

Additional Information:

Please consider it is a mandatory requirement to undergo a Basic Scotland Disclosure Check to be considered for work assignments.

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