Service Desk Analyst

Recruiter
ARM
Location
Chippenham
Salary
£22k - £25k pa + Bonus, Pension, flexi benefits
Posted
24 Nov 2017
Closes
09 Dec 2017
Contract Type
Permanent
Hours
Full Time

Service Desk Analyst - Chippenham
Permanent position
£24,000pa + bonus + benefits

Are you an IT Support Analyst with Windows 7 & 10 experience?
Would you like to work on a busy Service Desk, supporting a range of customers across a business transformation department?

If so, we have a cracking opportunity available in Chippenham for a Service Desk Analyst.

Service Desk Analyst - Chippenham
Permanent position
£24,000pa + bonus + benefits

Are you an IT Support Analyst with Windows 7 & 10 experience?
Would you like to work on a busy Service Desk, supporting a range of customers across a business transformation department?

If so, we have a cracking opportunity available in Chippenham for a Service Desk Analyst.

Who are they?
One of the UKs fastest growing and dynamic green energy companies selling gas and electricity to domestic and business customers. They own and operate their own wind and solar farms including the UK's first commercial wind farm.

The company now employs over 300 people pride itself on providing outstanding customer service.

What do they need?
A Service Desk Analyst to provide IT Support to a range of customers across Business Transformation.

What will I be doing?
The core responsibility of the post is to manage the resolution of Service Desk tickets and support the Senior Service Desk Analyst
You will be providing excellent 1st line support and resolving complex tickets
Contributing to the creation and continual improvement of service desk documentation
Directly resolve service desk tickets, including New user accounts setup (Active Directory/Exchange/Shoretel telephony etc)

What will I bring?
Experience of working on a busy IT Service Desk and the ability to work to strict SLA's
A background responding-to and resolving IT Service Desk Tickets related to IT Software & Hardware technical issues
Proficient in the support and use of a range of software, including Microsoft Office, Active Directory, Exchange
Attention to detail

Benefits-
Bonus, Pension, Healthcare, Life Assurance, 25 days holiday and more

Salary
£24,000

Advanced Resource Managers IT Limited operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.


This job was originally posted as www.jobsite.co.uk/job/959606346