Customer Success Manager

Recruiter
BMS Performance
Location
London (Greater)
Salary
£30000 - £32000 per annum + Company Package
Posted
03 Dec 2017
Closes
03 Jan 2018
Contract Type
Permanent
Hours
Full Time
**Engagement / E-Learning / Cloud**

Ever since the Brexit decision I have found myself seeking out all things that are British to support our economy in the best way possible, so it's great to work with a British firm that is working successfully in the UK and internationally. They provide a number of solutions to a wide range of markets with one single ingredient of success - they partner with every client and not just sell to them! The result is a very enviable low churn rate of customers of less than ½ % p.a. They want to continue this high level of renewal but need someone to come in and ensure that projects are delivered and the post-sale process is smooth and hassle-free. The rewards are immense including a mature approach to getting the best out of their employees and an environment which is both fun and rewarding in quality of life. Based in West London you can have the best of both worlds, working in London and having a parking space!!

JOB TITLE: Customer Success Manager
LOCATION: London & South
PACKAGE: £32K base, £5K OTE, Gym Discount, Mobile, Lunch, Drinks, 28 days' holiday

COMPANY INFORMATION

Founded close to 10 years ago, this company boasts year-on-year growth and a vibrant office culture based on a business campus on route to London.
95% retention rate with multinational clients.
Healthily backed with plans to grow further.

KEY EXPERIENCE REQUIRED

Prior experience in Customer success/post-sales, as well as onboarding new clients and projects.
A skilled relationship builder with exceptional communication skills both internally and externally.
A genuine interest in being part of a post-start-up environment and looking to grow the business exponentially.

ROLE INFORMATION


Tasked with on-boarding and building long-standing relationships with leading brands and organisations who have presences across the world.

This innovative platform allows business to effectively plan an employee's journey and engagement, to ensure everyone's career is kept aligned with the business.

Cloud, e-learning suite which acts as part of a career service for large HR functions.

Good customer service skills

Working with account managers to program managers and ensuring the client is launched on-time and to a high standard.