ATM Service Desk Analyst

Rullion Specialist Markets IT
Milton Keynes
01 Dec 2017
09 Dec 2017
Contract Type
Full Time

Role Summary

Provide first line fault management and rectification of ATM faults. Manage all end-to-end components required to restore ATM's into service, including 3rd party suppliers, following laid down processes and procedures.

You should be able to adapt quickly to change in a fast paced environment, have a positive proactive approach to your working practices and be confident in forming good working relationships with other teams and 3rd parties.

Role Responsibilities

  • Monitoring of ATM network utilising specialist monitoring software
  • Ideally experience of day to day management of ATM faults
  • Co-ordination of all support components to resolve faults on the network. This includes both internal and external resource.
  • Ensure accuracy of actions is fully recorded on central monitoring systems.
  • Both contribute and develop local working practices and procedures to ensure effectiveness of service.
  • Ensure that all ATM's are resolved to documented internal and external service levels.
  • Undertake additional analysis and reporting on Availability affecting components and services, working with internal and external suppliers to achieve.
  • Working as a team to maintain availability targets
  • Meet agreed call targets both inbound/outbound

Knowledge and skills required:


  • Good communication skills and ability to influence support
  • Proactive
  • Incident Management
  • Third party liaison and control
  • Experience of working in customer service facing role, with particular emphasis on dealing with problems and incidents via telephone.
  • Working 37 ½ hours on a rotational basis covering 07:00-19:00, working 1 in 3 Saturday's and a minimum of 1 Bank Holiday a year, and a possibility of Sunday working (must be able to cover all hours)

Rullion is acting as an Employment Business in relation to this vacancy.

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