Customer Support Engineer - EMEA

02 Dec 2017
03 Jan 2018
Contract Type
Full Time
Customer Support Engineer - EMEA
Turbonomic delivers the only real time software defined control system that ensures Application Performance Control; for any workload, anytime, across any IT stack. That makes customers happy - they can operate and scale IT smarter, faster, cheaper, and on their terms -- all with assured application performance across any virtualized, or cloud infrastructure. We’ve raised four rounds of funding totalling $120Mil, attained over 1800 global customers, achieved 26 consecutive quarters of growth, and we’re not slowing down!
Turbonomic is looking for a Customer Support Engineer to join our world class Customer Support Team located in our Reading UK campus. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You’ll support a revolutionary new Intelligent Workload Management software product that is unlike anything on the market today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.
What you'll be doing:Take ownership of customer issues and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesReproduce customer environments and test and validate fixes and workaroundsAct as a liaison between customers, technical pre-sales, sales teams and the product development teamFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and tracking of all issues in our ticketing system from open to resolutionDocument knowledge in the form of knowledge base tech notes and articlesWhat you'll bring:Experience in enterprise technical supportStrong knowledge of Linux systems and virtualization technologiesCloud Knowledge with Azure and AWSStrong analytical and problem-solving skillsExcellent customer-facing written and verbal communication skillsSelf-directed, eager to learn with a desire to work in a fast paced start-up environmentUnderstanding of object oriented architecture and model driven architecturesExperience working with complex multi-threaded applicationsKnowledge of virtualization management is a huge plusBS degree in Information Technology, Computer Science or equivalent preferred but not essentialLaunched in 2010, Turbonomic delivers a hybrid cloud management platform that enables on-premises and public cloud to self-manage in real-time, thereby assuring performance, lowering cost, and continuously ensuring compliance. The Turbonomic patented decision engine curates workload demand to dynamically control resource supply, maintaining a perpetual desired state of application health. One of the fastest growing technology companies, Turbonomic is trusted by thousands of enterprises to simplify and accelerate their hybrid cloud journey. Recently named a Forbes Cloud 100 Company, an Inc. Fastest Growing Company, and a Deloitte Tech Fast 500 Company… and we’re just scratching the surface. Come make an impact with us!

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