College Customer Information Officer

Hugh Baird College
From £17,269 to £18,450 per annum
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
Hugh Baird College is a large, dynamic Further Education College, in Merseyside, with an ambitious strategic plan, striving to be outstanding in all that it does. We have an opportunity within our Marketing and Admissions Department for an individual who is able to lead the delivery of an outstanding customer focussed reception service.

You will be responsible for the College’s main reception service including the effective operation of the College’s switchboard system and the provision of an efficient, helpful & courteous information service for students, staff, parents and other external parties & organisations.

A customer service qualification at level 2 or equivalent together with experience of working in a customer focused environment delivering excellent customer service at all times is essential. You will also have experience of using computerised systems for the input and retrieval of data and be competent in the use of Microsoft Word, Excel, Outlook and PowerPoint, or equivalent packages.The ability to communicate clearly with staff across the College and manage, motivate and support colleagues to achieve the relevant standard of service is also required.

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