IT Services Technician

MP Resourcing Ltd
£20,000 - £24,999
24 Nov 2017
13 Jan 2018
Contract Type
Full Time

The Company

We are an exciting, youthful and successful company based in Oxfordshire and are currently looking for new recruits to join our growing team.

The Role

We are seeking an ambitious individual who wants an opportunity to launch their IT career; with opportunities for training, qualifications, personal development and real responsibility for delivering excellent quality IT solutions and support for our customers

  • Following all processes set out by Helpdesk Manager
  • Answering the Telephone - Logging, managing and resolving customer IT issues
  • Responding to Support Requests
  • Responding and Supporting the Technical Helpdesk
  • Ensuring that all calls are logged on Microsoft Dynamics
  • Ensuring that all logged calls are updated, and the customers are kept up to date
  • Ensuring that all calls are responded to within an acceptable time frame in line with our customer commitments
  • Working Closely with the rest of the team who will be providing support on all aspects of the technical department
  • Escalating all requests and issues to Helpdesk Manager if it falls out of the normal scope of support
  • Support the development of the Helpdesk
  • New Customer Onboarding's - Audits responsibility shared across the wider team

The right candidate must have the following

  • Minimum of 1 years IT experience in a corporate or services environment
  • Excellent troubleshooting and problem resolution skills
  • Provide high level of customer service to existing customers
  • Administration of Microsoft operating systems and applications (Office etc.)
  • Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2000 - 2012
  • Good written and spoken English
  • Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix
  • HP, Dell Hardware experience
  • MCP or equivalent qualification(s) preferred (or working towards them)
  • Android/IOS support - All cloud technologies
  • AD and Email Migration Knowledge
  • Active Directory and Outlook
  • Windows XP and Windows 7
  • Office 2007/10/13/16
  • Ability to work independently under pressure
  • MAC Environment
  • IT procurement / IT Cost saving initiatives
  • Software development


  • Training and progression available
  • Annual increments are subject to achieving performance management targets
  • Private Health Care
  • Annual increments are subject to achieving performance targets
  • 20 days Annual Leave plus Christmas break paid holiday (usually around 10 days)

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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