1st line Support Analyst

Concept Information Technology Limited
High Wycombe
£100 - 130 per day
24 Nov 2017
03 Jan 2018
Contract Type
Full Time

1st line Support Analyst

I am looking for experienced 1st Line Support Analysts, who speak French, to form part of a Project Team. You will be supporting the staff in the hospitality/retail franchises located in France, around new retail/POS software. You will be reporting into the Helpdesk Manager and the Head of IT.

Role Responsibilities:

  • Logging and resolving all calls/incidents via the Helpdesk
  • Reporting all trend information that is found
  • Responding to all in-store staff and their customers within an agreed SLA, and reach an amicable resolution
  • Ensuring all documentation is kept up to date
  • Liaising with both internal and external support teams

Skills / Experience required:

  • French language skills are extremely essential
  • Strong customer service background
  • Proven technical expertise from within an IT environment
  • Experience with providing telephone, remote and email support to external staff/end users
  • Proven technical experience with MS Windows XP / 7, MS Office, Printer set-up and Config, PC, Laptop and Network support
  • Any retail/POS experience is advantageous

Please apply online with your CV.

This job was originally posted as www.jobsite.co.uk/job/959605670