Individual Giving Manager

Recruiter
Harris Hill Charity Recruitment
Location
Crawley
Salary
£34,389 - 38,767 per year
Posted
04 Dec 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time
A great opportunity has arisen for an Individual Giving Manager for a health related charity in order to lead, manage and develop charity Individual Giving programme, implementing the charity fundraising strategy and stewardship programme to maximise and grow sustainable income from individual giving supporters (cash donors, regular givers and lottery players). This will be a permanent role based in Crawley (West Sussex).Key Responsibilities will include:To lead on the development, implementation and evaluation of an integrated programme of individual giving activity, to maximise income from new and existing supporters, implementing and supporting the charity fundraising strategies and activities, embracing the charity s vision and values.Deliver exceptional care to the charity supporters and donors, ensuring all contact with the organisation is exemplary and to agreed standardsTo formulate and develop business plans to support the recruitment, retention and development of supportersTo lead on data planning and analysis for all activity, to support the identification, implementation and development of effective and targeted campaigns and productsTo manage and deliver the overall individual giving, supporter services and lottery budgets, including responsibility for the effective and timely development of budgets, business plans, reforecasts and variance reportsTo be responsible for the management, motivation and development of the Individual Giving and Supporter Services TeamTo work effectively and in collaboration with the wider organisation on cross department initiatives and projectsTo ensure that all relevant fundraising information is recorded and documented in the charity s supporters records system - electronic and/or paper - in compliance with current, relevant legislation.To provide an exceptional level of donor management and care to ensure that relationships with supporters are maintained and developed to their maximum potential.To undertake all fundraising activities in compliance with the industry regulationEnsure that our reputation and brand is protected at all timesTo ensure all income is processed accurately, updated and thanked in a timely fashion, in line with appropriate thanking and banking and stewardship protocols.To highlight any identified risks to any aspects of fundraising, including income and compliance.To maintain high quality, accurate business systems and processes, supplier management and documentation, reviewing efficiency and best value.To foster positive working relationships with internal and external supporters and donors, patients, carers, families and the general public.In order to apply you should have the following skills and experience:Experience of producing direct marketing materials to a very high standardExperience of audience focused marketingExperience of working to target and budgetHighly numerate with ability to interpret data to inform decision makingExcellent customer service experienceExcellent verbal communication skillsExperience of using Microsoft office packages and databases.Exceptional organisational, administrative, planning and time management skills, able to effectively plan, schedule and deliver successful multiple projectsAbility to update and maintain databasesAbility to report on activity, income and expenditureProblem solver and flexible creative thinker.Ability to use social mediaSelf reliant and able to take initiativeCurrent driving licence.Excellent attention to detail including proof readingExperience of supplier managementKnowledge and understanding of fundraising and data protection legislation