Customer Service

Recruiter
Search Consultancy
Location
Edinburgh
Salary
Up to £16000.00 per annum
Posted
03 Dec 2017
Closes
09 Dec 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor Permanent £16,000 Do you have customer service experience? Would you like to work for a large Global Organisation? Then I have the job for you! My client provides international financial services and if that doesn't sound exciting to you, we can assure you it is. We challenge you to come and work for them in a multilingual, fast paced environment, where most speak at least two languages, and they communicate daily with people in many different countries across Europe. My client operates between 08:00 -22:00 Monday - Sunday (40 hours p/w). Candidates must be fully flexible around these hours You must be able to pass a Disclosure Scotland and credit check to be considered for this role. We offer a good benefit package as below: * 40 hours contract - flexible shifts * Perkz: employee benefits scheme that works with the best UK retailers * Learning and Development courses * Career opportunities within the account * Monthly incentive plan Responsibilities: * To support Business Banking customer via phone, email and letter within given timescales, efficiently and effectively as part of the Remediation Customer Service Team. * The job holder will provide a single 'window' and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries. * To develop and maintain a full knowledge of client products and services. * To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff. * To deal with all correspondence as requested/required. * Logging of all calls / contacts accurately and in line with procedure. * To meet minimum monitoring criteria. * To meet and exceed daily/weekly targets. * This role will require flexibility over working hours and the job holder will be expected to cover shifts where the contact centre is working from 8am to 10pm. Experience and Skills: * Fluent in English. * Previous experience in Customer Service, preferably in the Financial industry although not essential * Computer literate: Word-processing, Excel, internet and general systems usage * Ability to work under pressure, detail oriented and flexible. * Strong interpersonal, communication and customer service skills. * Initiative, ability to multitask and prioritise. * Experience in Cards business or an interest in financial matters highly valued. * Sense of urgency and responsibility required. * Problem solving and conflict resolution * Effectively prioritise time & manage work to deadline * Take ownership of issues and liaise with the client and internal Operations to resolve * Ability to work in a pressured environment and multi-task is essential * Must be proactive and prepared to investigate issues off own initiative with the minimum of information. * Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative Display a high level of attention to detail Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.