IT Technician

Focus IT Recruitment Ltd
£20,000 - £25,000
24 Nov 2017
03 Jan 2018
Contract Type
Full Time

IT Technician ? Oxford (Didcot) ? NEW!!!

The Company:
Focus IT are pleased to assist this leading IT solutions organisation and who are recognised for their high service levels and products they offer.

The Role:
Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the sales industry and complement the existing team
Key responsibilities:
- Following all processes set out by Helpdesk Manager
- Answering the Telephone
- Logging, managing and resolving customer IT issues
- Responding to Support Requests - Responding and Supporting the Technical Helpdesk
- Ensuring that all calls are logged on Microsoft Dynamics
- Ensuring that all logged calls are updated, and the customers are kept up to date.
- Ensuring that all calls are responded to within an acceptable time frame in line with our customer commitments
- Working closely with the rest of the team who will be providing support on all aspects of the technical department
- Escalating all requests and issues to Helpdesk Manager if it falls out of the normal scope of support.
- Support the development of the Helpdesk - New Customer On boarding?s
? Audits responsibility shared across the wider team.
The Candidate:
The ideal candidate for this position will have at least 1 years+ experience within the IT experience in a corporate or services environment
This is an excellent opportunity for an IT technician to progress within this dynamic and rewarding organisation
In return, my client is offering a great career path with a competitive salary and great company benefits
Key skills are as follows:
Minimum of 1 years? IT experience in a corporate or services environment
- Excellent troubleshooting and problem resolution skills
- Provide high level of customer service to existing customers
- Administration of Microsoft operating systems and applications (Office etc.)
- Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2000 - 2012
- Good written and spoken English
- Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix
- HP, Dell Hardware experience
- MCP or equivalent qualification(s) preferred (or working towards them) - LAN/WAN,
- Android/IOS support - All cloud technologies
- AD and Email Migration Knowledge
- Active Directory and Outlook - Windows XP and Windows 7 - Office 2007/10/13/16 - Ability to work independently under pressur
The Location: Oxford
The role is based in Oxford, Oxfordshire and is also commutable from Swindon, reading, Newbury, Bicester , Banbury and In and around Oxfordshire

For more information, please forward your CV to ********************* or alternatively call *************

The salary: paying up to £20,000 ? £25,000 Dependant on Experience

This job was originally posted as