Service Desk Analyst (ITIL)

H & R Talent Limited
Covent Garden
£23,000- £28,000 per annum
24 Nov 2017
03 Jan 2018
Contract Type
Full Time

Service Desk Analyst

Central London Based


£23k- £28k per annum (dep on skills and experience)

Benefits: 25 days AL, contributory pension, discretionary bonus, private health insurance, season ticket loan etc

H&R Talent are seeking an enthusiastic and energetic Service Desk Analyst on a permanent basis for a leading global Creative Communications Agency based in Central London.

You will be the first point of contact for all IT Support Windows and Mac (although Mac experience is not essential) to users in their London and international offices. Day to day you will be providing technical support to end users via phone, remote and email and escalate through the appropriate channels when necessary.You will be expected to deliver fast, efficient and friendly service whilst meeting Service Level Agreements (SLA's).

The ideal candidate will have a proven background working in a service desk environment, possess excellent communication skills and have the ability to work under pressure and maintain a professional manner at all times.

In return this opportunity offers an excellent salary and benefits package with great scope to progress in their IT career. You will also be provided with training throughout the year.

Key Skills:

Microsoft Windows 7/8.1 and Server 2008/2012

Microsoft Exchange/Office 365 Admin

Active Directory Admin

Microsoft Office for Windows and Mac

OS X 10.9 ? 10.11

Apple iOS

Knowledge of Networking

Mobile Device management

ITSM tools or ticket logging systems



Microsoft certs (MCP, MCSA)


CompTIA certs (A+, Network+, Server+)

ITIL Foundation

If you are interested in this excellent role within an exciting organisation please send your most up to date CV to Chris Roper at H&R Talent.

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