IT and Satellite Communication Support Engineer
Applied Satellite Technology Systems a leading provider of satellite communication solutions require an experienced technical support engineer for a varied and challenging role. The role encompasses both a traditional IT administrator and support aspect but will also cover satellite communication equipment and associated hardware and software applications.
The ideal candidate would have a base knowledge of all aspects IT support and engineering, a willingness to learn new skills and technologies and enjoy working in a more generalist IT area rather than specialise.
Any previous experience of working with satellite commination equipment would be an advantage although full training will be provided. A working understanding of GSM 3G/4G LTE core network elements and telecoms voice PSTN, ISDN, VoIP, SIP would also be an advantage.
Experience in supporting Windows 7/8/10, Windows Server 2008/2012,
Active directory, DNS, Group Policy, WSUS,
Basic Linux administration
Office 365 administration – Server and Client Office apps
Experience of supporting MSSQL databases
Firewall configuration and management
Web Server hosting – IIS and Apache
Virtualisation – Hyper-V and VMWare
Managing Backup systems and Disaster Recovery
IP Network hardware support and configuration – Routers, Switches,
LAN/WAN technologies – TCP/IP, IPsec, SSL, VLAN’s
IT security systems – ACL’s, user permissions, Information Security management
Telecoms Voice Technologies – PSTN, ISDN, VoIP, SIP, Circuit Switched Data
1st and Second line support via email, telephone, remote support and in person.
Taking responsibility and ownership for tickets from logging through to resolution
Software updates and patching
Monitoring health and performance of network, hardware and software applications
Maintaining accurate and up to date IT documentation
Promote continuous awareness of Web, Email and Cyber Security threats
Support of satellite communications hardware, networks and associated applications
Installation of software, hardware, networking devices and satellite communications equipment
R&D and regression testing of hardware, software both COTS and bespoke in house developed software applications
Good analytical and problem solving skills
Team player with a passion for IT and technology
Enthusiastic to learn new skills and emerging technologies
Can do attitude
Able to be customer facing and provide training to technical and non-technical personnel
Full UK Driving License and a willingness for occasional travel and working away from home both in the UK and Overseas.
This job was originally posted as www.cwjobs.co.uk/job/77782487