Network Support Engineer

Hemel Hempstead
Competitive + Benefits : 9am – 6pm with on call arrangements
02 Dec 2017
08 Dec 2017
Contract Type
Full Time
This is an excellent escalation position for an experienced Technical Support Engineer with a passion for networking looking to further their career in the industry.

    Responsible for working within the support team and providing escalation assistance to 1st and 2nd line engineersFirst point of contact for complex solution support enquiries by phone, email and client portalLogging details of fault, diagnosing and resolving problem. Keeping clients updated at all timesManaged router configuration for all solutions other than client PWAN set-upsProviding remote router management during working hoursCarrying out datacentre remote hands tasks on behalf of clients and FluidOne Network Operations

Extensive customer service experience requiredExcellent communication skills, both written and verbalDemonstrable experience in a helpdesk roleKnowledge of Cisco/Juniper OS commandsCCNA/JNCIA qualifications or above desirableIT or Mathematical related degree, 2:1 or above desirableMust have a strong command of the English languageMust be clearly and well-spoken as this is a telephone based roleBenefits after probationary period:

    Uncapped Holiday Entitlement FluidOne breakfast and refreshments on working days Regular company outings- go karting, top golf, go ape to name a few Free high speed internet connectivity£50 Birthday Voucher iPad Subsidised Health and dental careDiscounted gym membership 6% Pension contributionChildcare vouchersRide2Work schemeDepartment incentivesVolunteer day schemeAnnual pay reviewsIndividual bonuses
The Application Process:

Send your CV with covering letter to with ‘Network Support Engineer’ as the subject field.

Company overview:

FluidOne is the only Data Delivery Network in the UK providing the link between businesses, ISPs and the network operators. We provide simple solutions for our customers to communicate more effectively using a wide choice of connectivity, voice and cloud solutions. As part of the Rigby Group, FluidOne work closely with SCC enabling us to expand our portfolio of services.

We are proud to offer candidates unparalleled exposure to a rapidly growing business that has climbed the ranks in the Times Top 100 Best Small Companies to work for, placed as #17 in 2017.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.

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