FM Technical Services Manager (FM Services)

The FM Network
£40000 - £45000 per annum
30 Nov 2017
08 Dec 2017
Contract Type
Full Time
My client is looking to employ a FM Technical Services Manager on a permanent basis- This position will be based in Leatherhead - Surrey and pays a salary of up to £45,000

This role will report directly into the Head of FM Technical Services and Asset Management and will have line management responsibility for the PPM Co-ordinator.


• An industry recognised electrical or mechanical engineering qualification within the built environment (HNC, HND or equivalent vocational qualification)
• Health and Safety training i.e. IOSH Managing Safely, CITB SMSTS or CSCS or equivalent
• Hold, have held or eligible to apply for security clearance


• Technical qualification within the Building Service Industry and/or Facilities Management
• Membership of relevant FM related organisation (BIFM, RICS, IAM etc.)

Experience and Skills:

The successful applicant will be able to demonstrate the following essential characteristics;

• Self-starter who is willing to learn and develop
• Good leadership and interpersonal skills
• Good presenting skills
• Excellent communications skills and able to communicate with internal and external customers
• Commercially aware with good negotiating skills
• Excellent client facing skills with the confidence to deal with people at all levels
• Ability to lead, inspire and motivate a team to meet objectives
• Capable of working independently and collaboratively as part of a wider team
• Good numeracy and presentation skills
• Proven ability to deal with change
• Hunger to succeed and wants to progress within a forward thinking organisation
• Having the ‘We deliver' attitude and going the extra mile to meet the customers' requirements
• An eye for detail and technically minded
• Ability to work strategically and operationally
• Ability to adapt to change

Key Responsibilities:

• Reviewing Supplier's planned maintenance programmes to ensure that they are compliant with the contract and providing feedback where gaps are identified
• Ensure that all work carried out by the Suppliers is performed as per the client's maintenance strategy and in accordance with all legislative/statutory requirements. The FM Technical Services Manager is to ensure that the Suppliers work is of a high standard and ensures the best value for money
• To ensure that all Statutory Inspection documentation is document verified as defined by the requirements of the contract and any failures are highlighted and rectified by the Supplier.
• Provide focused and user friendly management reports to stakeholders on the progress of the Supplier's maintenance deliverables, this is to include highlighting areas of non-compliance and identifying trends.
• Attending project pre-starts, progress and handover meetings in a client capacity throughout the Greater London area and ensuring that the client's soft landings approach is achieved with regards to Asset change, warranty information and checking of documentation/certification (including Operation and
• Updating the Asset register and planned maintenance requirements following completion of project handovers and ensuring Service Change Requests (SCR) are raised as and when required.
• Ensuring effective management of all planned preventative maintenance activity within the defined areas including tracking the suppliers statutory, legal, planned and remedial maintenance tasks to completion.
• Assessing the performance of all estate assets, with regards to the maintenance strategy, and ensuring optimum performance is achieved at the lowest operating cost whilst maintaining the operational integrity and life of the assets.
• Providing technical advice to other integrator functions, including advice on urgent reactive jobs, cost enquiries and complex building service solutions
• Being a stakeholder in client shutdowns and liaising with other stakeholders and suppliers to ensure that all planned work is completed within the required timeframes.
• To utilise their own technical knowledge and the CAFM system to answer enquiries regarding technical audits.
• Provide well thought out solutions to problems that arise as part of the maintenance service delivery
• Identify, communicate and manage improvement opportunities including highlighting cost saving initiatives that represent value for money.
• Review and assessment of latest technology to support the maintenance and investment strategy
• Reviewing the Supply Chain's Key Performance Indicators and providing feedback on mitigation and judgement on whether they have met the required client standard.
• To assist the Soft Services Manager with the delivery of soft planned services as and when requested by the Head of FM Technical Services and Asset Management
• Supporting the Head of FM Technical Services and Asset Management with on-site interface with the client's representatives
• Assisting with the tendering process for new suppliers; including reviewing and providing feedback with regards to contractual documents (Specification of Requirements, maintenance requirements etc.) and providing feedback on ITT (Invitation to Tender) and PQQ (Pre-Qualifying Questionnaires) documents.
• Assisting with the mobilisation and exit of Suppliers
• Chairing and present at meetings as and when required
• Ensure the adoption Quality and HSE policies and procedures throughout the area of responsibility
• Ensure compliance with management procedures and processes including the code of business conduct
• Oversee the development of staff to enhance the performance and capability of the Integrator
• Deputise for the Head of FM Technical Services and Asset Management as and when required
• Other duties commensurate with the role as directed by the Head of FM Technical Services and Asset Management.


• Computer skills
• Communication
• Teamwork
• Customer Service
• Problem Solving
This job was originally posted as