IT Apprentice - Apprenticeship

Apprenticeship Connect
Waltham Cross
Up to £192.30 per week
30 Nov 2017
08 Dec 2017
Contract Type
Full Time

Job Details:

Job title: IT Apprentice - Apprenticeship

Location: Cheshunt, EN8

Wage: £192.30 Per Week

Start date: ASAP

Apprenticeship courses available: Business Administration, L2-5

Employer introduction:

My client is an IT concessionaire, selling and leasing IT equipment. They install and provide 1st fix solutions via phone and remotely through technical support

Job details

Job duties and responsibilities:

  • To provide technical support; answering support queries either onsite or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • To allocate more complex service issues to the relevant IT Support member
  • To arrange for external technical support where problems cannot be resolved in house

Full training will be provided

The successful candidate will have the following:

  • Communication skills
  • Team player
  • Willing to learn
  • Interest in IT/Web/PC

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