IT Apprentice - Apprenticeship

Recruiter
Apprenticeship Connect
Location
Waltham Cross
Salary
Up to £192.30 per week
Posted
30 Nov 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time

Job Details:

Job title: IT Apprentice - Apprenticeship

Location: Cheshunt, EN8

Wage: £192.30 Per Week

Start date: ASAP

Apprenticeship courses available: Business Administration, L2-5

Employer introduction:

My client is an IT concessionaire, selling and leasing IT equipment. They install and provide 1st fix solutions via phone and remotely through technical support

Job details

Job duties and responsibilities:

  • To provide technical support; answering support queries either onsite or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • To allocate more complex service issues to the relevant IT Support member
  • To arrange for external technical support where problems cannot be resolved in house

Full training will be provided

The successful candidate will have the following:

  • Communication skills
  • Team player
  • Willing to learn
  • Interest in IT/Web/PC

At Apprenticeship Connect we take the time to get to know our applicants as individuals and understand their career aspirations, potential and skills. Our talent partners match our candidates to the best opportunities to help them flourish.

Apply now to begin your career.


This job was originally posted as www.totaljobs.com/job/77744608