Technical Support Engineer

Places for People
£25,000 - £29,999
22 Nov 2017
13 Jan 2018
Contract Type
Full Time
Are you looking for your next role to bridge the gap between the service desk and the infrastructure team? Derwent Living part of the Places for People are recruiting for a Technical Support Engineer to join our small team based in Derby.

What your role will be

You will have a unique role supporting approximately 150 service users. Joining our small first line support team, you will work in collaboration with the Infrastructure Team to resolve technical issues. You will work to set SLA`s, as well as provide additional support and training for Service Desk engineers where required to enhance first time fix rate. Your role will also identify and deploy system enhancements, introduce service improvements and deploy new or upgrade hardware and software systems when required. There will also be project work for you to get involved with too.

A driving license is required as you will on occasion to travel to local sites - there is a pool car available for use.

Your background

You will have previous experience in an IT support role, particularly with networking, SQL and implementing performance improving applications. Experience of a number of hardware and software applications is also essential, as is a relevant qualification in helpdesk support. You must have excellent communication skills, and a strong customer focus coupled with an analytical approach to work.

What we offer you

On top of our competitive salary we offer a fun place to work - with banter on a Monday morning about the weekend`s antics and a relaxed atmosphere in an open plan office. You will have the opportunity to further enhance your skills and knowledge, and we will support your progression and long term career goals

About us

Derwent Living is a `profit for social purpose` organisation providing affordable housing to suit a range of lifestyles. Formed in 1964, Derwent Living manages more than 25,000 properties across the UK. During the past 50 years, Derwent Living`s remit has expanded significantly, but our core values remain the same. Our mission is to be an excellent provider of affordable housing in the Midlands - a private body with a social purpose.

What`s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
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