Training Delivery Specialist

London (Greater)
30 Nov 2017
08 Dec 2017
Contract Type
Full Time

Training Delivery Specialist (Serco Cares)

London / South East with regular national travel

Full time 40 hours

£30,000 - £40,000 Including Bonus, Company Car and Healthcare

Who are Serco?

Serco makes a difference to the lives of millions of people around the world on behalf of our customers, primarily national and local governments. We have more than 50 years' experience of helping them to achieve their goals.

We are involved in vital areas of public life, including running safe transport, finding jobs for people who have been unemployed for a long time, helping patients recover in clean, welcoming environments, rehabilitating offenders, protecting borders, supporting the armed forces and working with the European Space Agency.

We're passionate about doing the right thing, behaving in the right way and making a positive impact on our customers, colleagues and the communities we serve.

Serco Health

Serco supports primary and acute care providers by supplying a range of services including hospital facilities management, equipment, transport, procurement and clerical support. Over half a million of the 1,241,325 NHS staff work in the vital range of fields that support clinical care. Serco employed cleaners, catering staff, porters and those in many other support roles have daily contact with patients and their families directly impacting on patient experience and care. They release clinical staff from non-clinical activity and help make more effective use of hospital facilities and clinical assets. They are the ‘eyes and ears’ of the healthcare system, trained to know that a satisfied patient will recover more quickly, safely and compassionately.

We are looking for an experienced Trainer to be involved in implementing the delivery of a training model called ‘Serco Cares’. This is a fantastic opportunity to roll out this new programme to 6,000 staff across Serco Health as well as delivering a ‘train the trainer’ programme to a small number of staff across the organisation, who show an aptitude for training. This programme will play a key role in the Serco Health business, upskilling our staff in making sure they recognise the impact they have on patient experience and relationships across our NHS sites. A fundamental part of our values is Care and we want our staff to be passionate about the work they do.

We have made significant investment into this opportunity and the Serco Cares project, this could be the next step in your career that enables you to work for a large global organisation that will develop, engage and progress your career.

You will already be a trainer delivering to frontline staff within a customer service or healthcare environment. Working across a number of sites and used to travelling regularly the ideal candidate will be organised and a logical thinker that will have experience in planning and mobilising a large scale training programme, understanding the challenges and working as part of a project team. We want you to be innovative and creative in developing solutions that offer value for money and clear return on investment. This role requires travel to our client sites and there will be overnight stays for up to 4 nights, with the occasional weekend session.

If you are passionate about improving customer service, have the ability to engage at all levels and want to know more please call Liz Bishop


CIPD Qualified or specific equivalent L&D Qualification

In addition to this unique experience we strive to ensure our employees have a mix or rewards on offer both monetary and non-monetary to recognise you for your talents, effort, time and results. Highlights include contributory pension scheme, single medical cover, childcare vouchers, tax free charity donations, Leisure discounts (Serco Managed Facilities) Merlin Entertainment discounts and discounts with two major mobile phone network providers.

We are committed to employees learning and development and have a wealth of resources available to employees through our learning management system that will help you achieve your professional development goals.

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