Customer Service Advisor - Fraud

Recruiter
BARCLAYS
Location
Sunderland
Posted
30 Nov 2017
Closes
03 Jan 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor (Fraud team)

Working Pattern: 35 hours per week, with various shifts between 7am - 11pm Monday - Sunday

As a Customer Service Advisor (Fraud team), you'll enjoy lifestyle flexibility, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations.

About us:
We have a number of contact and processing centres, and there's a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network with the chance to work within the fraud team. They also manage the admin associated with customer and product related processing - ensuring the standards of our service are consistently high.

Training & salary:
The starting salary for a Customer Service Advisor is £17,000 per annum. You will undertake a career development journey that will ensure you are supported in the development of all the relevant skills and knowledge required for the role. Upon successful completion of this development journey, you will secure a promotion and continue to develop and have the opportunity to support our customers in new and exciting ways.

As a Customer Service Advisor, your main responsibilities will involve:
* Taking ownership of the Customer Experience by providing excellent service to help deliver on customer ambitions and day-to-day banking needs
* Deepening customer relationships to help grow the business and strengthen the Barclays brand in the community
* Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank and live our purpose and values
* Liaising with other departments to resolve customer queries
* Delivering exceptional customer satisfaction and performance and acting as an expert for all issues regarding fraudulent activity

As a Customer Service Advisor, your skills and qualifications will include:
* A genuine interest in the customer
* The ability to demonstrate service in a customer-facing role
* The right attitude, personality, potential and skills to provide excellent customer service and case ownership
* Experience of working towards personal objectives and standards
* The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.