IT Application Support Analyst

RH Technology
£20k - £25k pa
22 Nov 2017
03 Jan 2018
Contract Type
Full Time

IT Application Support Analyst

£20,000 - £25,000, initially a 6 month fixed term contact. Based: Brinkworth

Working for a Fortune 100 company providing aviation, marine and land energy, logistics, and technology solutions.

The Application Support Analyst will be responsible for providing Helpdesk support to the business regarding software issues such as system errors, bug fixes, internal customer training.

This will be delivered by telephone and email primarily with some face to face support.

Key duties and responsibilities include:

  • Use of the helpdesk ticketing system to log and process issues and enhancement tickets
  • Provide support primarily via tickets but also email and phone support where required
  • Management of third party interfaces for electronic transfer of data
  • Monitoring and reporting of failed Helpdesk application assignments
  • Evidence gathering and recreating of issues with impact assessment and issue prioritisation
  • Communicate updates to the business users


  • IT Helpdesk work experience with experience of supporting software issues.
  • Experience of delivering high levels of customer service and strong values around customer services is essential.
  • Strong oral and written communication skills are essential.
  • Strong analytical skills are essential.
  • Strong attention to detail and high levels of accuracy are essential.
  • Strong IT skills are essential (particularly with MS Office and experience of supporting wider software packages)

Initially a 6 month fixed term contact, £20,000 - £25,000. Based from offices in Brinkworth. Wiltshire.

Please apply or contact Nick House at Robert Half Technology for more information.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: ************************************-statement

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