IT & Telecoms Support Engineer

TJ Peel Resourcing
£25000.00 - £30000.00 pa
22 Nov 2017
15 Dec 2017
Contract Type
Full Time

IT & Telecoms Support Engineer

Location: Castleford
Salary: £25,000 - £30,000 a year
Type: Permanent

Job Summary

IT and Telecoms Engineer required to work for a long established IT Support consultancy firm in Castleford (within close proximity to M62/A1 motorway).

Role Overview:

This is a multilevel technical role, responsible for providing desktop and server IT support to our Customers end users and to support both traditional PBX and cloud based telephony systems. You will have the support of other engineers onsite and also access to 3rd line support for more complex issues. You will also be responsible for building and deploying new servers and desktops, and migrating existing data and systems.

Responsibilities and Duties
Skills and experience required:

  • Excellent communications skills as you will be supporting users at all levels (junior staff to the Chief Executive)
  • At least 3 years experience in a mixed desktop/server IT support role with experience supporting end users directly.
  • Experience managing a virtual server environment on a day to day basis e.g. verifying backups have been successful and basic troubleshooting.
  • Working knowledge of IT systems in a business environment covering VMware/Microsoft platforms.
  • Excellent troubleshooting skills but knowing when to ask for help when you need it.
  • To diagnose and replace faulty hardware on both IT and Telephony platforms

Additional Comments

  • Experience in cabling and networking an advantage.
  • We are a small team of people and require an overlap of skills, therefore a willingness to learn new skills is essential. Full training provided.
  • Although you will be primarily office based, you will, on occasion need to attend our Customers sites. Therefore, you must be able to drive and have a clean driving licence.

Qualifications and Skills
Technical knowledge required:

  • Windows 7 - 10
  • Office 2013 - Office 2016

Office 365 including migration

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