IT Service Desk Apprentice

QA Ltd
22 Nov 2017
21 Feb 2018
Contract Type
Full Time

Richmond and Wandsworth Councils are proud of the opportunity that working together provides for our people and if you are looking for an open, supportive and positive organisation then check out our job openings now!

Last year Richmond and Wandsworth Councils established the single largest staffing structure in London Local Government and created a unique opportunity to work for two outstanding Councils representing two great boroughs.

We have created an environment where our people make changes, shape new ideas and develop their skills and careers while improving outcomes for their communities.

Key Responsibilities:

  • Our Service Desk is at the heart of our operation and you will play a vital role in ensuring we meet our customer's expectations.
  • You will be providing excellent customer service to Council employees by answering their support calls and assisting them with all their IT related issues, requests and queries.
  • Additionally, you will configure tablets and Blackberries for Council staff, participate in team meetings and be provided with on the job training, as well as having the opportunity to take professional qualifications such as ITILv3 foundation course.

Required Skills:

  • Excellent verbal communication skills
  • Ability to communicate with people of all technical abilities.
  • Educated in IT related subject or equivalent gained through specific relevant experience
  • Enthusiastic
  • Willing to learn
  • Organised
  • Attention to detail
  • Effective team work
  • Able to remain calm under pressure

Good working knowledge of:

  • Fundamentals of Windows operating systems
  • Basic PC and peripherals hardware knowledge
  • Microsoft Office and Internet applications
  • Email clients e.g.: Outlook
  • Network Clients e.g.: Microsoft
  • Experience of PC hardware, operating systems and applications software

Benefits & Future Prospects:

  • Number of benefits available, to be discussed on interview.

Additional Information:

  • Monday - Friday, 8:30am - 5pm

Important Information

"QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

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