Technical Support Engineer

polkadotfrog Ltd
22 Nov 2017
03 Jan 2018
Contract Type
Full Time

2nd Line Support Engineer

Polkadotfrog are currently looking for a Support Engineer for a growing company based near Huntingdon (due to location you will need to be able to drive). My Client provides business to business services to a range of clients throughout Cambridgeshire and are looking to add an Support Engineer to their team to deal with remote 2nd line escalations and project work with the plan to train and progress you to 3rd line

This role will involve some local site visits as you progress, providing 2nd line support and project work including installations, system overhauls and cloud migrations. You will provide 2nd line support for the helpdesk dealing with escalations for other members of the support team. This would be an ideal role for a strong 1st to 2nd line support person looking for the next step in their career or equally someone who has been working as a 2rd line technician looking for a new challenge with the opportunity to progress to 3rd line

Essential Requirements

  • Experience providing 1st or 2nd line support (preferably helpdesk and onsite)
  • Extensive knowledge of Microsoft Stack
  • Experience building and maintaining Hardware
  • Experience supporting Microsoft Server 2008 ? 2013
  • Experience Supporting Exchange 2003 - 2013
  • Experience supporting Networks including VM ware OR HyperV experience
  • Office 365

This job was originally posted as