1st line Support Analyst

Recruiter
Understanding Recruitment Ltd
Location
London (Greater)
Salary
£23k - £25k pa + benefits
Posted
01 Dec 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time

1st line Support Analyst

*** This role is an initial 4 month fixed term contract - highly likely to extend ***

We are currently recruiting for a 1st line Support Analyst to join an award-winning, luxury retail company located in Edgware Road, London. As part of a small in-house Support Team, you will be responsible for supporting the internal users with any technical issues surrounding their hardware (PC's, printers, servers), ePOS systems and mobile phones, covering technology such as MS Windows, Exchange and Lync/Skype for business.

We are looking for an enthusiastic 1st line Support Analysts with demonstrable commercial experience within a technical support / 1st line role in hardware/desktop or software, preferably working with MS Windows, ePOS systems (retail) and solutions, SAP or iOS. You will boast excellent customer service skills, experience in taking high-volume calls, managing time critical issues, as well as being keen to technical knowledge.

Key and experience skills needed for the 1st line Support Analyst:

  • Proven experience in a similar tech support role, with strong troubleshooting and problem-solving skills.
  • Commercial experience supporting either ePOS Systems, MS Windows, Exchange, Lync/Skype, SAP or iOS.
  • Experience in resolving critical technical issues (hardware/desktop or software) at 1st line where possible, before escalating to 2nd line.
  • An enthusiastic attitude with a keenness to develop your career.
  • Outstanding customer service skills, with a passion for technology.
  • Any experience within retail (beauty and cosmetics) is highly preferred!

*** This role is an initial 4 month fixed term contract - highly likely to extend ***

1st line Support Analyst - ePOS Systems, MS Windows, Exchange, Lync/Skype, SAP, iOS

Salary: £23K - £25k (depending on experience) plus other benefits.
Location: Edgeware Road - London

If this role sounds of interest, please apply now for immediate consideration!
Understanding Recruitment is acting as an agency on behalf of this vacancy.


This job was originally posted as www.jobsite.co.uk/job/959593924