eCommerce Support Analyst

Simply Commerce Group Ltd
London (Greater)
up to £250 a day
22 Nov 2017
03 Jan 2018
Contract Type
Full Time

eCommerce Support Analyst

The eCommerce Support Analyst will work with Business and IT resources performing support and operations tasks required to insure the smooth day to day functioning of the web store and omni-channel applications

Responsibilities - eCommerce Support Analyst:

  • Work with business teams, internal IT resources, third party development partners, hosting partners, and other service providers to insure the smooth day to day operation of digital applications
  • Troubleshoot, document, and resolve support issues and service interruptions related to digital applications.
  • Drive efforts to identify root cause and deliver resolutions for system and process failures within defined SLAs
  • Perform regular operations activities related to order reconciliation, service management, reporting, and SLA adherence
  • Provide end user support to business colleagues across the core SAP Hybris platforms
  • Provide end user support to business colleagues for JIRA Software, JIRA Service Desk, Confluence
  • Provide assistance monitoring 3rd party systems integrated with digital applications
  • Provide assistance determining correct thresholds, rules, and response SLAs for service monitors including Synthetic Traffic Monitoring, Application Performance Monitoring, CDN Monitoring, and Analytics

Qualifications - eCommerce Support Analyst:

  • Bachelor?s Degree with experience providing application support for eCommerce platforms within a retail business domain ? SAP Hybris experience preferred
  • Candidate should be able to apply specific knowledge of business domain and knowledge of systems technology capabilities for problem solving providing operational support
  • Experience providing first- and second-line support and managing escalations
  • Experience with multi-tier systems analysis, support and troubleshooting with an ability to understand complex environments

If you're interested in this eCommerce Support Analyst position, please apply now.

This job was originally posted as