Application Support Manager

£30000.00 - £40000.00 per annum
01 Dec 2017
08 Dec 2017
Contract Type
Full Time

Application Support Manager

Your new company & role
A leading software organisation based in Livingston require an application support manager/ team leader to lead an application support team. The candidate should be from a sql or oracle background. The ideal candidate may be an experienced application support analyst who is looking for a team leader role, or an application support manager already.

What you'll need to succeed

  • Package software support involvement including the logging, responding and closure of support calls.
  • Experience of working within service level agreement environments.
    • Good Technical skills including: MS Windows Server 2008/2012/16, Microsoft Word, Microsoft Excel.
  • Remote support tools.
    • Experience or knowledge of ISO27001 or ISO9001 standards would be advantageous.
  • Experience or knowledge of ITIL (V2 or V3) principles for Service Management.
  • Incident, Problem, Change and Release Management.

What you'll get in return
£30 - £40,000 annual salary (£40K would be applicable for strong candidates only)

  • 25 days holiday entitlement + public holidays (Jan-Dec) - pro-rata on joining;
  • BUPA cover (with family cover as an option for an additional monthly fee), subject to eligibility and following the probationary period;
  • Wellbeing service provided by BUPA;
  • Discretionary annual bonus (Nov - Nov) based on company and personal performance;
  • Option to enrol in Company Share Save Schemes when applicable;
  • Company laptop and PDA
  • Life Assurance (Death in Service) - 4x salary on joining;
  • Auto enrolment to pension scheme, eligible 3 months after joining;
  • Childcare Voucher Scheme;
  • Personal and Business travel insurance for employee and family (subject to terms)

What you need to do now
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