1st / 2nd Line Support Engineer - 2+ years experience

Location
Potters Bar
Salary
£26000 - £30000 per annum
Posted
06 Dec 2017
Closes
03 Jan 2018
Ref
00076579
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to join a small team providing 1st and 2nd line support to users as well as maintaining existing systems to agreed service levels and configuring systems to meet the needs of the business.

The successful applicant will possess excellent customer service skills coupled with the ability to communicate clearly and confidently to users and someone who takes a proactive approach to support.

Required skills and knowledge:

- Excellent knowledge of Active Directory, Group Policy, E xchange, scripting and remote tools
- Good understanding of networking and VOIP telephony platforms
- Working knowledge of incident management software.
- Excellent troubleshooting skills in standard Microsoft Office applications
- Experience working within a fast-paced, contact centre environment that encompasses Windows Server, Windows Clients, Citrix/VDI, Microsoft Office and cloud/bespoke applications

Interested? Please forward a copy of your latest CV with an indication of availability and expected salary

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