IT Support Analyst

Commonwealth War Graves Commission
From £28,100 to £31,940 per annum
02 Dec 2017
08 Dec 2017
Contract Type
Full Time

Would you like to join our team at our Head Office in Maidenhead, assisting with the maintenance and first line support of all aspects of our IT requirements?

Would you like to work for a unique, values driven organisation?

If so, the Commonwealth War Graves Commission could be for you. We ensure the 1.7 million men and women of the Commonwealth Forces who died in the two world wars will never be forgotten. We care for cemeteries and memorials at 23,000 locations, in 154 countries and our values and aims, laid out in 1917, are as relevant now as they were 100 years ago.

Providing first line support for all aspects of our IT, you will carry out fault-finding and problem solving on both software and hardware issues. You will also be responsible for the set up and installation of replacement IT equipment and the administration around user creation and password resets.

The key responsibilities and accountabilities are;

·First line support for all aspects of the Commission’s IT infrastructure on all sites in person, on the phone or via remote connection

·Fault finding and problem solving on software and hardware issues, passing more complex faults and requests to the IT Service Desk Team Leader

·Set up and install replacement IT equipment

·Assist with the physical IT element of office and Staff movements

·Carry out admin duties including user creation, password resetting and other related duties

·Monitor and act on Service Desk call queues

·Check Spam logs and relevant notifications where required

·Maintain the IT asset database

·Provide support to the Service Delivery Manager and other areas of the IT Department

·Represent the department and liaise with IT User Groups and drop in clinics

·Deliver IT training to staff as required

·First line support of Office 365 (SharePoint, Exchange, Project, etc.)

You will be required to travel within the UK or overseas to carry out on-site work. A valid passport and full UK driving licence, together with the right to work in the UK, are essential.

If you think you've got what it takes to succeed in this role please send your CV and covering letter explaining what you can bring to the role.

For a full job description and fact sheet please visit our website.

Please send your application along with a covering letter explaining why you believe you can fulfil the requirements of the job.

Closing date:6 December 2017

Interviews are scheduled to be held: w/c 11 December 2017

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