Franchisee Service Improvement Coordinator

Domino's Pizza
Milton Keynes
£35000 - £38000 per annum
02 Dec 2017
08 Dec 2017
Contract Type
Full Time

Franchisee Service Improvement Coordinator

Location | Milton Keynes

Salary | £35,000 - £38,000

Domino's Pizza Group plc is the leading player in the fast-growing UK pizza market, holding the exclusive master franchise to own, operate and franchise Domino's Pizza stores in the UK, Republic of Ireland, Switzerland, Liechtenstein and Luxembourg. Additionally, it owns a strategic stake in the largest pizza delivery business in Germany and a controlling interest in the holders of the Domino's master franchises in Iceland, Norway and Sweden. The first UK store opened in Luton in 1985 and the first Irish store opened in 1991.

DPG is listed on the London Stock Exchange and is a constituent of the FTSE 250, with a market capitalisation of £1.6 billion.

The role of Franchisee Service Improvement Coordinator is to coordinate the service from our Supply Chain Centre to our Franchisees. Along with identifying and implementing improvements in service to stores which lead to reduction in the Cost of Food Sales. This role will be based in Milton Keynes, with the occasional travel to Stores, Warrington, Penrith and Naas.

Key Accountabilities & Responsibilities

  • To proactively manage and co-ordinate the transition of the store network to the Supply Chain Centre.
  • To respond to Franchisee service requirements.
  • To escalate significant service issues within the Supply Chain Leadership Team.
  • To monitor in store stock levels and ensure that system sales are maximised through minimising out of stocks in store
  • To identify and deliver service improvement opportunities which positively impact food goods, waste levels, in store labour and driver productivity.
  • To understand the needs of Franchisee partners and develop positive relationships.
  • Ensure understanding of Sales & Operations Planning process.

Person Specification & Experience:

  • Understanding of the Domino's Supply Chain Network, which an appreciation of dough manufacturing, warehousing and distribution.
  • Can balance the Franchisee's need for exceptional service with a commercial appreciation of Domino's targets.
  • Ability to analyse data to determine the root cause of issues, and creating a structures improvement plan.
  • Basic understanding of Safety and Food Safety requirements.
  • Customer orientated.
  • High energy and self-motivated to identify and implement improvement strategy.
  • To be willing to deal with Franchisee queries outside of standard business hours.

In return Domino's provides the opportunity to develop skills and experience with a market leading brand along with a competitive salary and excellent benefits such as a company pension, private medical and dental, discretionary bonus, free parking and of course - discounted pizza!

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