Within Credit Operations we endeavour to proactively work with customers who are experiencing financial difficulty, tailoring solutions and building relationships where possible to help them clear arrears or by developing manageable payment solutions tailored to their circumstances and affordability.
In your role as a Customer Consultant you will play a vital role in listening and understanding our customers individual circumstances and agreeing a fair solution that is suitable and sustainable for them.
Working as part of our Operations team you will be responsible for telephony based customer contact. Using your excellent communication skills you will deal with a range of customer circumstances Your meaningful questioning and listening skills, execution of sound judgement and decision making will ensure a fair outcome for our customers in line with regulatory policy and procedures.
Using your attention to detail you'll ensure that processes are completed accurately and systems updated to the highest standard whilst being constantly mindful of risk mitigation.
As your knowledge and confidence grows we will be keen to hear your ideas and suggestions on improvements to our customers experience, processes, procedures and systems.
Previous experience is not essential as our comprehensive 9am to 5pm, 4 week training programme will ensure that you use the appropriate guidance and direction to follow all legislative regulatory procedures, service standards and complaint handling process. Following this you will be supported within our Training Academy by our Coaches as well as having additional support resources.
You'll have the flexibility to work various shifts across our core opening hours of Monday to Friday 8am to 8pm and Saturday 8am to 1pm. A typical shift pattern would consist of 1 week of earlies, 1 week of lates and a Saturday on either week. We are committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 30 Employer for Working Families, and Times Top 50 Employer for Women and Gold Standard 2014 from the Business Disability Forum.
Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.
Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.
So if you have a passion for accuracy, a patient, sympathetic manner and proven customer service skills, ideally backed up by experience in a telephone-based collection role we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.
Together we make it possible.
Please note if we receive a large volume of applications the advertising may close earlier so don't delay in submitting your application.