User Experience Researcher

Expedia UK
London (Greater)
30 Nov 2017
08 Dec 2017
Contract Type
Full Time

The User Experience research team is dedicated to understanding our customers', their needs and behaviours when researching and booking hotels. We are looking for a UX researcher who is passionate about influencing our product through customer data and qualitative feedback and who is motivated to use a variety of research methodologies to get to this understanding.


As User Experience Researcher, you will get to work closely with the UX team members and product teams to outline research plans. You will organise and moderate research studies, analyze data and compile study findings into actionable results.

  • You will conduct competitive benchmarking studies and activities as well as manage agency relationships, which we contract with to execute usability studies, and other research ensuring their work is delivered on time and fit to business needs
  • Identify and recommend the best methods to answer UX product research questions and prioritize them according to schedule and opportunity constraints
  • Find opportunities to improve the user experience and better serve business needs using site analytics and independent research
  • You will propagate research results and insights throughout the organization and champion the voice of the customer, ensuring that the customer travel lifecycle, user needs and pain points are well understood, documented and communicated


  • You have experience with agency and vendor management of research programs
  • You come with experience in a wide range of qualitative and quantitative methodologies. These methodologies may include lab testing, remote user testing, interviews, surveys, rapid iterative testing, and other techniques, combined with access to data from the analytics team
  • You are able to write detailed study plans which include goals, metrics, study protocol and can articulate qualitative research findings in written and verbal communication
  • You understand the interplay between business requirements, product strategy and user experience

Experience and Qualification:

  • Bachelor or Masters in Human Factors, Human-Computer Interaction, Experimental Psychology, Cognitive Science, or equivalent preferred
  • Experience conducting user research, e.g., usability testing, UI reviews, competitive benchmarking, site visits, and literature reviews
  • Knowledge of UX and UI principles
  • Confident and persuasive oral and written communication skills (especially to summarize large sets of data)
  • Ability to work with others in a consultative capacity, including excellent interpersonal skills and the ability to forge strong working relationships
  • Adaptable, a fast learner, and be willing to work on a variety projects
  • Ability to understand others' perspective and clarify meaning before reacting
  • Ability to lead the execution of global research programs



This job was originally posted as