IT Support: 3nd Line Support

Excelcare Holdings Plc
From £30,000 to £34,000 per annum
02 Dec 2017
03 Jan 2018
Contract Type
Full Time

A well-established healthcare provider is looking for a strong 3nd line support professional to join its fast-paced team.

You must have superb technical skills as well as a passion for customer skills. The majority of this role will be providing support remotely, over the phone and face to face.

Some driving will be required to branch offices in Essex, Milton Keynes and Cambridge regions. As part of the team you will be involved in the day to day running of the helpdesk.

Tasks will involve:

Creating and resolving 3rd line support ticketsDeal with common network connectivity issuesSupport for Android and iOS devices whilst using MDM softwarePrinter/Copier PaperCut print management Firmware for HP/Cisco devicesComputer moves including patching and re-patching of data and phone socketsMaintain high level of customer satisfactionPerforming maintenance tasks for servers and workstations remotelyWindows updates for clients and ServersSoftware deploymentGroup Polices


5+ years working in ITMicrosoft Windows 7/10+ certificationClean driving license is essentialExcellent written and communication skills

The successful person must have working knowledge of the following:

Microsoft Windows 7-10 in a support positionMicrosoft apps: Office 2010/2013/2016Office 365Exchange OnlineMicrosoft Server 2008R2/2016Active DirectoryNetworks (LAN, WAN, VPN, RAS, TCP/IP, DHCP and DNS)VMwareVeeamRemote Desktop ServicesHardware troubleshootingBasic router/firewall configuration

Desirable but not essential capabilities:

MCP/MCTS qualificationsIT in Healthcare backgroundSQL 2016Citrix/VDISharePoint Online/2016ThinClient configuration and deployment.Net FrameworkData cabling experienceExperience supporting medium to large business

Company Benefits:

Company pension schemeYearly salary reviewYearly bonus scheme (after 1 year service)25 days annual holiday plus public holidaysInternal/external Training

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