Desktop Support - Trading - London - £45,000

Gravitas Recruitment Group Ltd
London (Greater)
£30k - £45k pa + bonus, pension
21 Nov 2017
08 Dec 2017
Contract Type
Full Time
Desktop Support - Trading - London - £45,000

Desktop support analyst is required to join a leading trading house based in London. The company are looking for a passionate desktop support analyst who has experience working on a trade floor to come on board and work across all areas of support including collaboration with front, middle and back office across all asset closes. The company are looking for a support analyst with experience with Active Directory, Citrix and Windows. The company are offering a competitive salary and have a great benefits package.

*Respond to all issues making sure they are progressed effectively within any defined service levels
*To provide 2nd and 3rd line support at the required service levels for all IT solutions that are hosted or managed in-line with the technical support strategy covering all in-house and vendor-purchased systems in use by the business
*Take ownership and deliver on key projects across the team to ensure continual improvement of service provided
*Constantly providing updates to the knowledge base and documenting new processes
*Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services

Skills and Technical requirements
*Experience of working on a Trade Floor environment
*Windows 7/10, Internet Explorer, Active Directory
*MS Office 2013/O365 Suites including Exchange client support
*Mobile Device Management
*ITIL - Incident, Problem, Change and Asset Management
*Technical requirements

Please submit your CV for immediate consideration. ************************************
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