Customer Support Engineer

Siemens Public Limited Company
03 Dec 2017
03 Jan 2018
Contract Type
Full Time
An opportunity now exists for a home-based Customer Service Engineer to install, troubleshoot, repair and maintain Siemens Healthcare equipment installed at our customer sites. The Customer Service Engineer role requires a substantial amount of contact with our customers to address their equipment issues promptly and in a professional manner. The successful candidate will therefore not only need to show competency in providing technical assistance, but also have the ability to empathise with our customers and take ownership of their issues.

We are looking for a candidate to serve the South of England. They will work at NHShospital sites in this area and when necessary, also support customers throughout the surrounding regions.

Siemens Healthineers innovations combine state-of-the-art laboratory diagnostics, imaging technologies and IT solutions to pinpoint disease early on, enhance diagnostic precision and optimise patient care.

What are my responsibilities?

- To work in close cooperation with the Customer Care Centre based in Frimley to carry out service, maintenance, updates and installation of Siemens Healthcare products within a designated product range and assist under supervision with other products.
- Attend product training courses (in the UK and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to our customers.
- Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met.
- Maintain good communications and team working with all Stakeholders.
- Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times.
- Ensure material parts are processed in accordance with Siemens' policies.
- Complete personal administration in a timely and accurate manner.
- Maintain all test equipment, tools and company property in good and working order
- Identify any opportunities to improve efficiency and effectiveness of company processes.

What do I need to qualify for this job?

- HNC/HND in Electronics or an associated discipline is essential.
- This is a field based role offering considerable independence and requiring strong self discipline.
- A flexible approach to work, travel and unsociable hours is required.
- A strong interest in Siemens Healthineers and its products, ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment.
- You will also be required to have good IT, Microsoft Office and Networking Infrastructure skills
- Be prepared to travel extensively if required.
- Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
- A full driving license valid for driving in the UK

Additional Information:

- We provide services to our customers seven days a week within the core business hours of 8am to 8pm. This is achieved by our Customer Service Engineers working shift patterns, so the successful candidates will need to be flexible in their approach to work and the days/hours they work.
- A flexible approach to travel, working shifts, providing out of hours technical support working planned weekend and evening work is required.
- Attendance of training courses and technical seminars in the UK and abroad will also be required.


The role is home based and the candidate will ideally livealong the M3 corridor in order to travel daily to designated Customer sites primarily along the M3.

With 45,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.

How do I apply?
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

What else do I need to know?
Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work. If you are appointed in to this role you will receive Siemens PLC terms, conditions and benefits.
This job was originally posted as