IT Service Manager

Recruiter
FirstPort Limited 4352396
Location
Luton
Posted
30 Nov 2017
Closes
08 Dec 2017
Contract Type
Permanent
Hours
Full Time

IT Service Manager

Luton

Main Purpose of the Job

The IT Service Manager (ITSM) leads the team that provides support to IT users across the Knight Square group. The team consists of three capabilities:

IT service desk which is the primary channel for IT support;

2nd line/Desktop engineers providing more advanced remote and desk-side support, as well as managing all assets used by end users;

Incident, problem and change management;

Success of the team is measured by continuous service improvement and high customer satisfaction.

Position within the Organisation

Reports to the Director of IT.


This job was originally posted as www.totaljobs.com/job/77711852