2nd/3rd Line Support Engineer

Northern Recruitment Group
From £24,000 to £29,000 per annum
04 Dec 2017
08 Dec 2017
Contract Type
Full Time

NRG are currently recruiting for two 2nd /3rd support Engineers to join our well known client who operates within the IT sector based in Gateshead.

We are looking for individuals with a strong technical background with a solid experience in technical support. The 2nd/3rd line support engineer will be responsible for investigating a wide range of technical issues. Some of the technologies the candidate would be expected to deal with include: Windows Server, VMware, Microsoft Exchange, Hyper-V, Citrix, SAN/ISCSI, RDS and Mitel. There would also be a strong need for a good base networking knowledge this would be mainly, but not limited to, Cisco.

· Diagnose and fix critical IT issues.

· Liaise direct with customers regarding technical issues

· Identify reoccurring technical faults and recommendations to the escalations manager

· Technically assist the junior technical teams.

You will have:

· At least 5 years’ experience in IT

· Integration skills and working with different departments (Provisioning, First line, Customer services)

· Good understanding of general server, storage and networking technologies

· Good communication skills

· Good documentation skills

· Customer focussed

· Able to work well as part of a team and individually

· Maintain awareness of new and emerging technologies


· CCNA or equivalent qualification would be an advantage

· VMWare Virtualisation

· Mitel

· MCSA or above

· Strong troubleshooting ability

Salary: £24,000 - £29,000 plus excellent benefits

This job was originally posted as www.cwjobs.co.uk/job/77742686