2nd/3rd Line Support Engineer
NRG are currently recruiting for two 2nd /3rd support Engineers to join our well known client who operates within the IT sector based in Gateshead.
We are looking for individuals with a strong technical background with a solid experience in technical support. The 2nd/3rd line support engineer will be responsible for investigating a wide range of technical issues. Some of the technologies the candidate would be expected to deal with include: Windows Server, VMware, Microsoft Exchange, Hyper-V, Citrix, SAN/ISCSI, RDS and Mitel. There would also be a strong need for a good base networking knowledge this would be mainly, but not limited to, Cisco.· Diagnose and fix critical IT issues.· Liaise direct with customers regarding technical issues· Identify reoccurring technical faults and recommendations to the escalations manager· Technically assist the junior technical teams.
You will have:· At least 5 years’ experience in IT· Integration skills and working with different departments (Provisioning, First line, Customer services)· Good understanding of general server, storage and networking technologies· Good communication skills· Good documentation skills· Customer focussed· Able to work well as part of a team and individually· Maintain awareness of new and emerging technologiesDesirable:· CCNA or equivalent qualification would be an advantage· VMWare Virtualisation· Mitel· MCSA or above· Strong troubleshooting abilitySalary: £24,000 - £29,000 plus excellent benefits
This job was originally posted as www.cwjobs.co.uk/job/77742686