Digital UX Designer
We are looking for a Digital UX Designer who is passionate about creating user experiences and journeys that customers love.
Our client is investing across product, technology and marketing to accelerate the pace of innovation and drive growth. This is an opportunity to help make a steep change in the look and feel and usability of the digital products, which have supported the successful growth to date but are not at the level the client aspires to for the future.
You will be part of a dynamic and fast-paced environment; working with cross-functional teams to design, build and roll-out products that develop and optimise the core product range across web and app. As well as optimising, they are launching innovative products that will transform the customers’ relationship by automating processes. Success will depend on good, intuitive UX – taking the friction and complexity out of every step of the process.
This is a great time to join an already successful and profitable business that still has the DNA of a startup.
About the client...They are the UK's Number 1 Heating Oil MarketplaceFor the 1.5 million UK homes who depend on oil for heating and hot water, they make life easier. Helping hundreds of thousands of them get a better price and a more convenient service by connecting them impartially with nearly all of the suppliers in the market. Providing a valuable service and this, coupled with excellent customer services means that they have high levels of loyalty and have opportunities to extend relationships.
The business is profitable and is investing for growth; through increased market share in the UK, product enhancement and international expansion
In this role, you will…·Work closely with product managers, developers and commercial teams to develop market-leading products and features across mobile and web·Lead the design of simple and intuitive user experiences ·Bring a user-centered design approach to bear as you tackle complex design problems.·Support conversion optimisation and retention by designing great funnels and experiences that drive higher user engagement and increased purchase·Deliver a step-change in our look and feel. Push for simple, modern design and the adoption of best practice design conventions (e.g., responsive, accessibility).·Create annotated wireframes (low fidelity to high fidelity and everything in between).·Create pixel perfect visuals for product interfaces or demos when needed.·Help develop templates. Contribute to site frameworks and our style guide.
You'll have…·Knowledge of best practice user-centred design methods, interaction design and UI design·Understand the role and use of different reseach methodologies.·A willingness to be vocal about your ideas. Defend design decisions in the face of potential trade-offs with solid rationales based on UX principles, user research, and product knowledge·Experience in graphical software: Sketch, Illustrator, Photoshop; we don’t mind what you use as long as you’re good at it!·A very keen eye for detail·Experience with creating eye catching visual designs·A desire to learn and constantly improve your skill-set ·Strong communication and collaborative skills particularly between Product, Marketing and Development teams·A good balance between creativity and organisation
And ideally…·Prototyping in Axure, Invision or similar tool·Designing for responsive sites.·Experience in e-commerce.·Experience with branding.·Strong illustration experience to help expand the brand and create bespoke branded assets. Your success will be measured by…·Conversion rates for key journeys·Customer feedback and Trustpilot reviews·Qualitive usability feedback from regular tests via Usertesting or similar, plus larger direct studies for major product changes·Project-specific targets for new products or features
You will be supported in improving your skills and developing your knowledge by sending you on courses, training and giving you time to attend conferences.
Glass Door reviews 2017
“Great place to work, in a lovely town with lovely people -
Great dedicated team with a passion for the company and for providing an exceptional buying experience and service to customers”
“The team here really are great, both in terms of work and socially. Also, there's a lot of free reign in terms of being creative within your job role, which can broaden your experience and gain new capabilities.”
This job was originally posted as www.totaljobs.com/job/77707076