Customer Services & Underwriting Team Leader

Recruiter
Shortlist Recruitment
Location
Chester
Salary
£25000 - £30000 per annum + Great Benefits
Posted
02 Dec 2017
Closes
08 Dec 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Customer Services & Underwriting Team Leader
£30,000
Chester

Shortlist Recruitment are looking for an Customer Services & Underwriting Team Leader to join a growing and dynamic financial services business.
The primary role of the Underwriter and Customer Services & Underwriting Team Leader is to set up and lead the Customer Services & Underwriting department within this digital business. Customer experience is key to our client, and this is delivered primarily via digital channels. Additional customer support will be handled over the phone.

The successful Customer Services & Underwriting Team Leader will work closely with and report to the Head of Credit Risk and Head of Customer Experience.

The Customer Services & Underwriting Team Leader responsibilities will be:

  • Managing daily contact with customers via digital and telephony channels.
  • Meet defined SLA's
  • Exceed regulatory requirements for any complaint management
  • Assist senior management with reporting and analysis.
  • Manage underwriting decisions made by the Customer Services & Underwriting Team
  • Undertake UAT testing of newly developed systems.
  • Recruit, train and manage additional team members as the company grows.

A successful applicant for the role of Customer Services & Underwriting Team Leader will have:

  • Experience in retail financial services
  • Over 3 years of underwriting experience
  • Experience working in customer services.
  • Outbound contact experience

For the successful Customer Services & Underwriting Team Leader you will be rewarded with a salary up to £30,000, depending on experience, and have access to an extensive benefits package.
The Customer Services & Underwriting Team Leader role is based close to Chester, and is commutable from Chester, Wrexham, Wirral, Liverpool, North Wales, Flintshire, Cheshire, Warrington and Runcorn

ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.

ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis.


This job was originally posted as www.totaljobs.com/job/77705054