Desk Side Support Engineer
NRW’s award winning ICT team work with innovative cloud technologies leading the way across multiple ICT areas, using Microsoft Azure, Office 365 and was one of the first to deploy full stack ESRI GIS to the cloud. The post will work in this team, with the opportunity to exploit cutting edge technology, and work closely with our strategic partners to deliver and support solutions that leverage maximum benefits for the organisation.
To provide a technical lead for all Desk Side support calls and make recommendations for strategic technology direction for Desk Side services. This specialist technical role leads mentoring of Apprentices and Support Engineers in their technical skills development and provides the documentation of standards of practice, technical installation documents and maintains the knowledge base for 3rd line technical troubleshooting.
The role also includes installing and configuring Windows operating systems, installing approved NRW software, diagnosing technical errors, repairing / troubleshooting errors, and maintaining and upgrading all hardware to ensure optimal performance and business continuity via ICT’s services.Job Specific CriteriaHigh level of technical expertise and skills focusing on desktop systems and associated technology in a networked environment over multiple sites, holding the following certifications/qualifications or be working towards them:
- ITIL Foundation certified, and having worked in an ITIL environment
- Degree in ICT, or equivalent
- Microsoft certification
- ICT security
- Office 365
- For full details and information on how to apply visit our website by clicking on 'Apply'.
This job was originally posted as www.cwjobs.co.uk/job/77625424