Graduate Customer Operations Energy Start-up

£20,000 per annum
15 Nov 2017
14 Dec 2017
Contract Type
Full Time
Company disclosure:

Due to the confidential nature of our relationship with this client, we are unable to disclose full company details until after a successful first round interview with Instant Impact.

About the company:

This energy supplier is a new electricity and gas supplier in Great Britain and is busy making genuine waves in the industry. With a large portfolio of renewable generation at their disposal, they are supplying homes & businesses across the country. As an agile and innovative start-up they’ve launched bold new products, been to the fore of bringing fairness to the industry and have always been able to maintain an excellent standard of customer service.

A talented team of in-house developers working in tandem with operations has allowed them to build a super-efficient digital business that is changing the way that people and businesses consume and buy energy. Customers are put in control through simple digital interactions, long waits to call centres are a thing of the past, and the efficiency savings gained are passed on directly to customers. Fundamentally, they’ve built a modern, tech-led energy supplier that’s fit for 2017.

The leadership team all have 20 years+ experience across a range of sectors and business types, including large blue-chip firms. The team is highly entrepreneurial and brings a deep expertise in building digital businesses in complex sectors.

Ultimately a role with this company is a chance to join an exciting start-up business within the energy supply sector, and one that is well placed to take advantage of the rapidly changing energy landscape. They enjoy the best of both worlds: backing from a large, well-capitalised business with access to highly experienced and talented individuals, all whilst retaining the dynamic environment and energetic team that characterises start-up ventures.

With rapid expansion underway, they are opening a new office to allow for that continued growth.

The Role:

We’re looking for talented people to establish a new team in Leicester to contribute to the building of their highly scalable, largely digital operation. This Customer Operations team are charged with removing the complexity from the energy industry. With the overarching company focus on automation and digitization, you’ll help manage and resolve both customer and industry issues whilst contributing to the design and thinking behind innovative technology-lead solutions to prevent them. This team of Energy Specialists will work with their nationwide operations, collaborating to bring simplicity, transparency, and sustainability to a broken industry.

You do not need experience in the energy or tech market, but instead a desire to learn and to get stuck into a fast-growing company with excellent opportunity for personal development.


•Delivery of a service that customers will love

•End to end customer operations including the efficient delivery of customer services, customer onboarding, billing, metering and payments

•Helping to co-ordinate & manage 3rd party industry partners

•Contributing to the design, thinking and specification of in house technology to systematize and automate processes

•Supporting the implementation of new projects and processes across the company

Role requirements:

•Highly motivated and enthusiastic self-starter who will thrive in a complex and constantly evolving environment

•A natural people person and out-going personality is an advantage

•Graduate (min 2:1) degree in any discipline

•Excellent numerical, verbal and written communication skills

•A good problem solver who loves a challenge

•An interest in energy and technology

Training & Development:

This company will invest in your professional training and development, providing you with a crash course of all things energy! Prior knowledge of the industry is not essential; you’ll be taught all you need to know. You must be eager to learn and get involved in a variety of different day-to-day roles, and not be restricted by a job description. As is often the case in start-up environments, driven individuals will quickly find themselves rewarded with high levels of responsibility, encouraged to influence and direct vital areas of the business.

Key details:

Start date: ASAP

Duration: Permanent

Location: Leicester

Salary: £20,000

This job was originally posted as