Senior Claims Handler & Trainer

Barbon Insurance Group
From £18,500 to £21,000 per annum up to 20% performance related bonus
30 Nov 2017
03 Jan 2018
Contract Type
Full Time
We’re HomeLet part of Barbon Insurance Group, one of Lincoln’s biggest employers and the UK’s largest tenant referencing and specialist lettings insurance company. We work with tenants, landlords and letting agents – providing them with an award-winning referencing service and a comprehensive suite of insurance products.
As a member of the Legal Department, you will be supporting your colleagues in delivering an efficient and cost effective claims handing experience to our national customer base. This will be done through effect claims handling techniques whilst, developing and delivering an effective departmental training agenda.

The Legal Department handles ~ 1,800 matters every year and has ~10 employees. Amongst other things, you will:

Manage a portfolio of rent guarantee and legal expense claims;
Engage with Clients to keep them appraised of developments and seek instructions;
Calculate and process payments in adherence with the Client’s policy schedule;
Maintain an effective Learning & Development agenda for both existing and new team members; and
Deliver all training as the department requires.

Personal Specification:

· Associate Level of CILEx and/or IoP
· Ability to adapt and Embraces change
· Educated to A level standard as a minimum
· Confident with the skills to manage difficult conversations
· Proven knowledge and experience within Landlord and Tenant Litigation
· Experience of coaching individuals to enhance performance.

· CIPD/CTP or equivalent professional training qualification. Experience of working in a similar, regulatory environment
· Previous experience within a L&D/Training role
· Knowledge of L & D best practice & learning methodologies
· Knowledge of LMS systems
· Knowledge of Articulate software

Other package benefits: 25 Days’ Holiday + Bank HolidayEmployer Pension ContributionHealth Shield Cash PlanDiscounted gym flexChildcare benefitsFree car parking Free tea and coffee

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